So long Comcast

We have been thinking about canceling our Comcast TV service lately, but we just haven’t been able to pull the trigger.

Tomorrow I am canceling…

How did I get to this point?  Wanting to be outside more?  Sure.  Wanting to spend more time with my wife?  Sure.  But here is how it went down.

We have been having a really tough time getting our builder to fulfill our 1 year warranty list.  In fact they have lied to me about certain issues, and on one particular issue they just decided they weren’t going to fix… and decided not to tell me.  When I asked about it a month later, they said “we decided not to fix it on this date”.  GREAT, thanks for telling me.  Then the other day I get a call from Countrywide saying we owed something like $48.  So, I called and asked what the deal was.  Turns out since we pay our mortgage every two weeks as compared to once a month they screwed up what month to apply the payment.  They basically said they don’t allow me to pay them more than once a month.  Ridiculous.  They went on to say that I could sign up for a service to pay them every two weeks.  I was thinking, cool… they actually can help me out!!  No, no, no.  Get this, they charge you $4.00/transaction, that works out to $104/year.  THANKS!  And that brings me back to Comcast.  Today I came home after a frustrating day at work and wanted to just chill out watching ESPN.  I turn the TV on, hit “guide” on the remote and start scrolling down.  But wait, what is this???  An advertisement built into the guide???  Not just in the corner (which is bad enough), but you actually have to scroll over it.

So with all that said, sorry Comcast.  You have milked me for long enough, and now you are selling advertisements in my TV guide.  Customer Service… is it me or is it really hard to find a company that knows what that actually means and is able to execute it effectively?

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3 Responses to So long Comcast

  1. Melissa M. says:

    Hello Shane,

    I noticed your blog and was wondering if there is anything we could do to retain your business. Admittedly, I cannot take the advertisements off the guide channel, however, if there is anything we could do to sway your decision, please email me at We_Can_Help@cable.comcast.com.

    Sincerely,
    Melissa M.
    Comcast Customer Connect
    National Customer Operations

  2. Steve says:

    That is what I like to see Shane. There comes a time when you have to take matters into your own hands and take care of the problem. These guys have been pushing you around for TOO long. There are plenty of more entertaining things to do with your time then deal with Comcast. As for your warranty people, they’ll get theres. Its just a matter of time.

  3. Roy Chapin says:

    Nice blog, Shane. I’m done with Comcast as well. They’ve got to be one of the largest distributors of cable TV porn in the world. Hope you and the Mrs. are doing well.

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